Assistant Manager - Old Orchard

About the position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities

• Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
• Educate customers and staff on brand values and articulate the company's position on ethical practices.
• Increase product knowledge through constant learning and make informed product recommendations.
• Demonstrate strong business acumen and understanding of metrics, budgets, and reports.
• Support your team on the sales floor, answer questions, remove obstacles, and motivate them.
• Own your own development and support the growth of your team through coaching.
• Engage your team to ensure they are inspired and connected to brand values.
• Support the staffing of your shop with top-performing staff.
• Collaborate with your Manager on plans that improve staff engagement and retention.
• Support your manager to keep your shop compliant with company standards.
• Support the training of your inventory team to manage stock and ordering.
• Identify and support the development of your team to maintain a clean work environment.
• Ensure the right number of staff with the right skill levels are scheduled appropriately.

Requirements

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.

Nice-to-haves

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficient in Excel, Microsoft Suite, and adaptable to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Benefits

• A fun and funky store atmosphere where individualism is encouraged.
• A 50% discount off all our products.
• An unconventional retail structure to support your entrepreneurial spirit.
• The opportunity for growth as Lush loves to promote from within.