Assistant Manager, Retail & Production

Full-time - Entry Level

Fairview Heights, IL

Food and Beverage Retailers

About the position

Assistant Managers have a special role in making sure every guest is fully satisfied not only with our doughnuts, but with their overall experience in the shops. You will support and inspire team members, along with helping them realize their full potential. This role also helps in developing business skills to potentially become a General Manager someday!

Responsibilities

• Serve as a role model to team members and other Krispy Kremers.
• Set the tone and create an environment for exceptional customer service.
• Handle difficult situations with customers and other matters in the shop professionally.
• Ensure all products meet the Krispy Kreme standard.
• Maintain shop organization and communicate with Support Center teams.
• Work alongside the General Manager to achieve business plan objectives and profitability.
• Lead sales initiatives including Hot Light times, retail sales, fundraising, and suggestive selling.
• Maximize efficiency in daily doughnut-making and understand quality control procedures.
• Coordinate production schedules to meet guest satisfaction.
• Inspect equipment and identify issues that need fixing.
• Ensure the shop is clean and safe, prioritizing cleanliness.
• Assist the General Manager in recruiting, hiring, training, and supervising shifts.
• Manage income and expense budgets and report sales and other important information.
• Perform physical tasks such as carrying and lifting boxes, decorating and packing doughnuts, and maintaining cleanliness.

Requirements

• High school diploma or equivalent.
• Experience in sales and customer service.
• Experience in managing others.
• Strong communication skills.
• Friendly and approachable demeanor.

Nice-to-haves

• Some college education.