Assistant Manager, Retail & Production

About the position

Assistant Managers have a special role in making sure every guest is fully satisfied not only with our doughnuts, but with their overall experience in the shops. You will support and inspire team members, along with helping them realize their full potential. This role also helps in developing business skills to potentially be a General Manager someday!

Responsibilities

• Serve as a role model to team members and other Krispy Kremers.
• Set the tone and create an environment for exceptional customer service.
• Handle difficult situations with customers and other matters in the shop in a professional and humble way.
• Ensure all products meet the Krispy Kreme standard.
• Maintain shop organization, answer the phone, and communicate with Support Center teams.
• Work alongside the General Manager to achieve business plan objectives and profitability.
• Lead sales initiatives including Hot Light times, retail sales, fundraising, and suggestive selling.
• Maximize efficiency in daily doughnut-making and understand quality control procedures.
• Coordinate production schedules to meet guest satisfaction.
• Inspect equipment and identify any issues that need fixing.
• Ensure the shop is clean and safe, prioritizing cleanliness.
• Assist the General Manager in recruiting, hiring, training, and supervising shifts.
• Demonstrate leadership during shifts.
• Assist in managing income and expense budgets and reporting sales.

Requirements

• High school diploma or equivalent.
• Experience in sales and customer service.
• Experience in managing others.
• Strong communication skills.
• Friendly and approachable demeanor.

Nice-to-haves

• Completed some college.