Assistant Manager

About the position

At the Massage Envy Burlington franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best. This position is ideal for a natural leader who loves to inspire others to succeed and is looking for a dynamic, energizing environment where you're consistently challenged, never bored. You will manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, and ensuring compliance with all laws. You will also strive for continuous growth by setting goals, prioritizing work, and analyzing business performance.

Responsibilities

• Manage all operational aspects including driving memberships and promoting retail sales.
• Guide the team and manage deposits.
• Oversee inventory and ensure compliance with all laws.
• Strive for continuous growth by setting goals and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations and providing ongoing training.
• Develop positive relationships and build confidence with employees, members, and guests.
• Learn and know the brand inside and out.
• Present, coach others, and sell the Wellness Program.
• Schedule team work assignments.
• Ensure the clinic is organized, clean, and presentable.
• Maintain the database and run daily reports.
• Collaborate with the Upper Management Team and execute brand protocols.

Requirements

• Management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Natural leadership skills to build relationships and motivate a team.
• Ability to have tough conversations in a professional and constructive manner.
• Capability to create a strong workplace culture where all employees feel valued and recognized.
• Open availability and reliability to meet scheduling needs.
• Quick learner willing to learn the brand from the ground up.
• Impeccable appearance and willingness to wear the brand uniform.
• Enjoy working with people and providing impeccable customer service.

Nice-to-haves

• Experience in the massage industry is a plus but not required.
• Leadership training and development experience.

Benefits

• Competitive Base Salary + Bonus Plan (discussion upon interview)
• Paid Time Off
• Free Massage Envy Services / Self Care Program
• 401K Program
• Health Insurance Program
• Deep Discounts on products & services
• Free Massage Envy Membership
• Employee Assistance Program
• Work with a team that shares your interests