Assistant Property Manager

Cruz Management - Boston, MA

Full-time - Entry Level

Boston, MA

Real Estate

About the position

The Assistant Property Manager will play a crucial role in the daily operations of the client site, supporting the Property Manager in the administration and overall management of the property. This position is essential for achieving the Owner's goals and objectives while adhering to established policies and procedures. In the absence of the Property Manager, the Assistant Property Manager will take on the responsibilities and duties of the Property Manager, making necessary operational and supervisory decisions. Key responsibilities include financial administration and planning, where the Assistant Property Manager will input accounts payable and receivable data, generate financial reports, and assist with tenant account disputes. They will also be responsible for ensuring that rent changes and other charges are communicated to the Property Manager and will assist in preparing notices and obtaining third-party financial assistance as needed. The role requires managing subsidy program requirements, including conducting recertification interviews, verifying income and assets, and ensuring compliance with HUD regulations. In terms of maintenance management, the Assistant Property Manager will supervise administrative and maintenance functions, generate occupancy reports, and assist with move-ins, move-outs, and unit turnover repairs. They will also handle tenant relations by addressing concerns and complaints, ensuring effective communication with the Property Manager and Facilities department. Administrative management tasks include utilizing various software platforms, maintaining organized tenant files, and participating in staff meetings. The Assistant Property Manager will also engage with tenants to resolve grievances and promote positive resident relations, ensuring compliance with lease agreements and company policies. This position requires a strong commitment to customer service and the ability to work effectively in a fast-paced environment, demonstrating leadership skills and the capacity to handle multiple tasks simultaneously.

Responsibilities

• Assist the Property Manager in day-to-day operations of the client site.
• Input accounts payable and accounts receivable data as directed by the Property Manager.
• Generate financial reports as requested by the Property Manager.
• Research and clarify member account disputes for meetings regarding account receivables.
• Ensure timely communication of rent changes and other charges to the Property Manager.
• Assist with preparing thirty-day notices and obtaining third-party financial assistance.
• Manage annual, interim, initial, termination, and move-in certifications of all tenants as required by subsidy/state contracts.
• Conduct recertification interviews with tenants and move-in interviews with applicants.
• Verify all income, assets, and expenses by third-party vendors and investigate discrepancies.
• Input data into YARDI Software program and generate certifications.
• Assist with the preparation of Management/Operation Reviews and regulatory audits as requested.
• Supervise all administrative and maintenance functions relating to the property.
• Generate occupancy/vacancy reports as requested by the Property Manager.
• Assist with coordinating move-ins, move-outs, and unit turnover repairs.
• Communicate tenant concerns regarding maintenance repairs and pest control in a timely manner.
• Utilize computer software platforms for effective management operations.
• Participate in weekly staff meetings and attend trainings as required.
• Meet and communicate with tenants to handle minor grievances.

Requirements

• High School Diploma or GED; bachelor's degree preferred.
• Minimum of 3 years' experience as an Assistant Property Manager for a Multifamily Affordable Housing Management Company.
• Minimum of 2 years' experience using YARDI, RightSource, Rent Café, or similar Property Management software applications.
• Minimum of 3 years' experience with computer systems, including Microsoft Suite and Outlook.
• Must have a valid Driver's License and operable vehicle.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in fast-paced environments.
• Ability to follow directions.

Nice-to-haves

• Bachelor's degree in a related field.
• Housing-related certifications such as COS, BOS, T.C.S.
• Bilingual fluency in English and Spanish.
• Demonstrated leadership skills in decision making and problem solving.
• Ability to handle stress and respond quickly to emergency situations.