Assistant Property Manager

New Aspen Management - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Real Estate

About the position

The Assistant Community Manager plays a crucial role in supporting the Community Manager in the effective management of the assigned property. This position is designed to ensure that the property operates smoothly and meets the objectives set forth by the property supervisor and owner. In the absence of the Community Manager, the Assistant Community Manager assumes full responsibility for the property, ensuring that all operations align with company policies and legal regulations, including Fair Housing and the Americans with Disabilities Act. The Assistant Community Manager is tasked with maintaining accurate records of resident transactions, including rents, deposits, and application fees. This role requires a proactive approach to income collection, necessitating the issuance of notices for late payments and the management of all financial transactions, including daily deposits. A strong emphasis is placed on resident relations, where the Assistant Community Manager must maintain a positive customer service attitude, conduct property inspections, and address any service needs promptly. Marketing responsibilities are also a key component of this role. The Assistant Community Manager must be knowledgeable about leasing processes and resident retention strategies, actively engaging with prospective clients and conducting outreach marketing as directed by the Community Manager. Administrative duties include updating reports, organizing paperwork, processing move-ins and move-outs, and managing service requests from residents. The working environment is primarily indoors, with frequent outdoor inspections of the property. The role requires physical activity, including walking, standing, and occasional lifting of items over 25 lbs. The Assistant Community Manager must also possess strong communication skills, as the position involves constant interaction with residents, vendors, and corporate staff. Overall, this position is vital for ensuring the property meets its operational goals and provides a high level of service to residents.

Responsibilities

• Assist the Community Manager in managing the assigned property effectively.
• Assume all responsibilities in the absence of the Community Manager.
• Maintain daily, weekly, and monthly reports, including accurate reporting of rents and deposits received.
• Conduct all business in accordance with Company Policies and Procedures, Fair Housing, and other relevant laws.
• Maintain accurate resident records and update daily on rents, deposits, and application fees received.
• Issue appropriate notices for late payments, eviction notices, and returned checks.
• Deposit all collected monies prior to bank close each day.
• Maintain a positive customer relations attitude and inspect the property regularly.
• Inspect move-ins, move-outs, and vacancies as requested.
• Work with lease renewals and greet prospective clients, showing the property as necessary.
• Handle incoming phone calls from prospective residents and current residents.
• Maintain awareness of local market conditions and contribute ideas for marketing the property.
• Update required reports concerning move-out notices and activity on a daily basis.
• Organize and file all applicable reports, leases, and paperwork.
• Process move-ins and move-outs, including all sure deposits.
• Accept service requests from residents and route them to maintenance for prompt processing.

Requirements

• At least one year of experience in property management.
• Basic computer knowledge and skills.
• Valid driver's license and automobile insurance.

Nice-to-haves

• Experience with Fair Housing regulations.
• Knowledge of marketing strategies for property management.