Assistant Property Manager

Avenue5 Residential - Leander, TX

Full-time - Entry Level

Leander, TX

Real Estate

About the position

Avenue5 is seeking a dedicated and talented Assistant Property Manager to join our dynamic team. In this role, you will assist the Property Manager in overseeing the daily operations of the property, ensuring that all aspects of property management are handled efficiently and effectively. Your responsibilities will include managing resident satisfaction and retention, maintaining financial records, and ensuring compliance with all relevant regulations and company policies. You will play a crucial role in creating a positive experience for residents, associates, and property owners alike. As an Assistant Property Manager, you will be responsible for maintaining all accounts receivable, which includes collecting rent, posting payments, and making daily bank deposits. You will also be tasked with completing financial and leasing reports accurately and on time, auditing records to identify necessary administrative actions, and processing evictions when required. Your role will involve leasing apartments, inspecting the property for safety and cleanliness, and assisting with resident relations and problem resolution. In addition to these responsibilities, you will also assist in training staff on various operational aspects, compose routine correspondence, and ensure that all company policies and health and safety regulations are adhered to. This position requires a proactive approach and the ability to assume responsibility for property operations in the absence of the Property Manager. You will be expected to maintain a regular schedule, which may include working overtime, weekends, and non-traditional holidays, as well as being on-call during staffing deficiencies.

Responsibilities

• Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident lifecycle activities.
• Understand the operations guidelines established within the property management agreement.
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Collect delinquent account balances from previous residents.
• Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Lease apartments as needed.
• Responsible for shopping competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Processes move-ins, move-outs, and lease renewals.
• Audit all new and current lease agreements and resident files for accuracy.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Assist the property manager with resident relations and problem resolution.
• Assume responsibility for the operations of the property in the absence of the property manager.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Requirements

• High school diploma is required; Bachelor's degree is preferred.
• Two to three years of experience in property management is required.
• Knowledge of resident rental lifecycle activities is required.
• Real estate license is preferred and may be required in some locations.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver's license, clean driving record and current auto insurance is required.

Nice-to-haves

• Experience with Fair Housing, Diversity and Inclusion Training is a plus.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Opportunities for professional development
• Inclusive work environment
• Employee recognition programs