Assistant Store Manager

Genuine Parts Company • Waltham, MA

424d

About The Position

The Assistant Store Manager at NAPA is responsible for leading a team in a fast-paced retail environment, focusing on delivering exceptional customer service and driving store growth. This role involves managing store operations, supporting the store manager, and fostering a culture of employee engagement while ensuring the store meets its sales and profitability goals.

Requirements

• High school diploma or equivalent; technical or trade school courses or degree completion preferred.
• Experience in the automotive after-market service industry or willingness to learn about automotive.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.

Nice To Haves

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• ASE Certifications.
• NAPA Know How.

Responsibilities

• Create a superior customer service experience to achieve maximum market penetration and drive store growth.
• Provide daily leadership and sustain a culture of employee engagement.
• Partner with teammates to drive company-owned store initiatives.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage the crew team to deliver superior customer care and business results.
• Oversee inventory protection, asset management, and operational safety issues.
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
• Grow customer relationships and ensure a positive experience both in-store and on the phone.

Benefits

• Outstanding health benefits
• 401K
• Stable company with a family feel
• Company culture that works hard yet takes care of employees
• Opportunities for accessing multiple career paths and ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 101-250 employees