Associate Analyst - Warranty

About the position

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Responsibilities

• Manage warranty claims for the capture of all available contractual warranty remedies and non-contractual business consideration remedies.
• Utilize understanding of departmental contracts and GSE/Facilities product support and assurance agreements to develop, pursue and manage parts, labor and service provider recovery claims related to removal and replacement of repairable parts and equipment.
• Develop warranty tracking analytics and supplier management best practices to inform vendor/unit selection, equipment lifecycle costing and procurement negotiations.
• Assist with equipment procurement, contract development/support, Coupa/systems management, vendor audits, and Accounts Payable vendor setups to meet needs of GSE and Facilities group.
• Capture and compile data from GSE/Facilities information systems (Fleet Focus, etc.) to prepare and compile claims.
• Consult on warranty issues and coordinate the communication needs and activities with suppliers and key departmental stakeholders.

Requirements

• Bachelor's degree or 4 years of relevant work experience in Engineering, Finance, Aviation Management, or Supply Chain.
• 1-2 years of experience in warranty recoveries, data analytics, project management, finance, business management or experience through combination of education/experience.
• Proven expertise in project management, finance, process improvement.
• Strong analytical skills with experience in data analytics.
• Excellent project management capabilities, able to lead process through data-driven insights.
• Advanced skills with productivity and collaboration tools including MS Office Excel, PowerPoint, SharePoint, etc.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Nice-to-haves

• Master's degree in mechanical engineering and business administration.
• Prior warranty management work.
• Proficient in analytical tools such as: Python/programming languages, SQL, PowerBI, Oracle, Spotfire, Tableau, Microsoft Forms, etc.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k).
• Flight privileges.