Associate Director, Access and Patient Support

$132,700 - $204,000/Yr

Cardinal Health - Olympia, WA

Full-time - Mid Level

Olympia, WA

Merchant Wholesalers, Nondurable Goods

About the position

The Associate Director, Access and Patient Support (APS) at Cardinal Health is responsible for the tactical execution of operations for assigned programs related to contracted client manufacturers. This role emphasizes collaboration with cross-functional teams, overseeing revenue and budget accountability, and fostering an employee-centric culture while maintaining strong relationships with pharmaceutical manufacturers.

Responsibilities

• Demonstrate advanced knowledge of the Patient Services HUB market, including market landscape, eSolutions, government regulations, and the pharmaceutical industry.
• Coach, teach, mentor, and develop staff; build relationships across the program to enhance employee engagement, retention, and culture.
• Provide interpretive guidance regarding specialty market intelligence and proposed solutions to stakeholders regarding access/reimbursement issues and competitive contracting information.
• Work closely with the Field Sales organization and providers to resolve denials and delayed patient starts.
• Demonstrate a compelling vision to outside organizations that provides a competitive advantage.
• Act as a consultative partner to customers, understanding and respecting the Specialty business and environment.
• Evaluate operational processes for efficiencies and provide recommendations to leverage technology and people for increased effectiveness and value.
• Maximize customer and patient satisfaction by aligning complex solutions and services to key client initiatives.
• Steward and foster relationships with clients, building their confidence in our ability to deliver desired results.
• Partner with internal teams to ensure successful delivery of industry-best customer service to patients, caregivers, and physician offices.
• Facilitate and lead meetings with the call center management team to ensure timely completion of client deliverables and SLA adherence.
• Spearhead projects to improve performance and reduce costs.
• Collaborate with client, operations, and technology teams to develop industry-leading HUB solutions and products.
• Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance.
• Collaborate with the Specialty Solutions business development team to identify and drive expansion opportunities globally; participate in and lead client interactions.
• Manage cross-functional, highly matrixed teams; communicate regularly with internal teams.
• Manage labor and non-labor budgets and expenses.
• Utilize broad and deep business knowledge to develop innovative practices, policies, and procedures.
• Make decisions that support and drive strategy; influence others to support the decision.

Requirements

• 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred.
• Patient Hub Services experience is highly preferred.
• Bachelor's degree or equivalent experience in a related field preferred; graduate degree strongly preferred.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus.
• Understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, Access/HUB vendor selection and management, and specialty pharmacy.
• Previous personnel/team management experience, with a high preference for managing managers.
• Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated.
• High attention to detail and ability to detect inconsistencies.
• Strong project management skills.
• Understanding of healthcare reimbursement and managed care.
• Excellent planning, budget forecasting, and presentation skills.

Nice-to-haves

• Experience in developing and implementing patient support programs.
• Familiarity with healthcare technology solutions.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs