Associate Director , Client Delivery - Clinical Research Central Labs Services

$160,000 - $160,000/Yr

Labcorp - Indianapolis, IN

Full-time - Mid Level

Remote - Indianapolis, IN

Ambulatory Health Care Services

About the position

The Associate Director, Client Delivery at Labcorp is responsible for leading the Study Management function within the Central Laboratory Services team. This role focuses on creating and implementing strategies that align with the Global Project Management objectives, ensuring high-quality service delivery and customer satisfaction in clinical trials. The position involves managing a team, overseeing project management operations, and fostering a culture of continuous improvement and collaboration across departments.

Responsibilities

• Manage and supervise the day-to-day operations of the project management team.
• Ensure the development of a competent workforce to meet growth plans within budget.
• Ensure the seamless integration of project management services across Labcorp Drug Development.
• Accountable for the activities and outcomes of the project management team, taking corrective action where appropriate.
• Ensure appropriate resource allocation to successfully implement and execute project plans.
• Establish and monitor performance objectives for direct reports and take corrective action as needed.
• Complete thorough, timely, and well-documented performance evaluations and interim progress reviews.
• Lead the study management team tasks related to planning, budgeting, and cross-project management issues.
• Participate in the Project and Alliance Leadership team to establish strategy and business plans.
• Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes.
• Champion the PM Excellence strategy to enhance PM competencies across the organization.
• Drive a culture of continuous improvement, quality, and productivity.
• Identify business growth opportunities and project management service enhancements.
• Ensure all service failures and opportunities are identified, tracked, and resolved in a timely manner.
• Accountable for the effective management of the study management team budget.
• Effectively partner and influence across CLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors.

Requirements

• Minimum 5 years of people leadership experience.
• Experience managing a team of up to 20 plus is preferred.
• Excellent written, verbal, and interpersonal skills.
• Demonstrated high degree of initiative and ability to work collaboratively.
• Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment.
• Knowledge of regulatory requirements in clinical or laboratory settings.
• Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment.
• Proven strength in planning, problem solving, and organization.
• Consistent track record of driving continuous improvement and achieving results through leadership.
• Demonstrated ability to interact with, influence and inspire staff at all levels of the organization.
• Inclusive and engaging presentation and communication skills.
• Demonstrated leadership development capabilities.

Nice-to-haves

• MBA or Master's degree.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability/Long-Term Disability
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan