Associate Director, Program Excellence

About the position

The Associate Director, Program Excellence will play a pivotal role in ensuring that all programs in the area are delivered with excellence and integrity. This role will specifically focus on attaining program quality and operational metrics and compliances. The Program Director will oversee and lead a team of Site Program Managers, ensuring they maintain strong relationships with school leadership, school support staff, students, staff, and families. Additionally, the Program Director will ensure Site Program Managers deliver high-quality Think Together programming aligned to support district and charter goals, deliverables, and expectations. This role involves strategic and effective oversight of program quality and operations, utilizing data-driven insights from various assessments and stakeholder feedback to drive continuous improvement. The Program Director will collaborate across departments to address contract changes and allocate resources effectively, while also focusing on developing and coaching their team to achieve their goals. The Program Director is ultimately responsible for each Site Program Manager to meet all program quality components, operational compliances, and contractual metrics/expectations at each site under their oversight.

Responsibilities

• Demonstrates, leads by example, and models a positive work environment.
• Oversee and ensure staff maintain strong relationships with school leadership and families.
• Holds team accountable for program delivery and operational implementation that adhere to organizational and contractual standards.
• Provides direction and accountability for the execution of high-quality programming, ensuring alignment with program designs and contracts set by district and charter partners.
• Immediate communication with Executive Director of Programs on any impacts to contract goals and expectations.
• Works collaboratively with internal departments to mobilize necessary resources such as staffing, compliance, and training needs.
• Develop, coach, and hold direct reports accountable to their individual and team goals, fostering a culture of excellence and continuous improvement.
• Maintains a high-level of confidentiality and will not disclose any sensitive information or content related to staff, partners, program, students, families etc.
• Hold themselves and their leadership accountable to outcomes, culture, and partner experience.
• Monitors, assesses, and ensures the success of the Think Together programs through strong and consistent accountability of meeting standards and goals.
• Spends a minimum of 85% of the time conducting site visits with the focus to strengthen program quality and operational requirements.
• Provides ongoing technical assistance supported with on-site and follow up coaching to Site Program Managers.
• Ensure implementation of a high-quality program incorporating Think Together-selected curricula, behavioral standards, policies, and procedures for ensuring quality content, student safety, and appropriate management practices.
• Ensures sustainability of all funding sources by complying with mandatory goals set forth by Think Together, funding source, e.g., attendance targets (ADA), grants, etc.
• Meets with school administrators and site staff, at minimum once per month, to ensure program quality, alignment, and customer satisfaction.
• Foster effective working relationships with all stakeholders and attend school meetings as required for partnership and alignment with school day.
• Utilize program quality reports, Core Program Assessments, stakeholder surveys, and other metrics to make strategic decisions and develop action plans to enhance program delivery.
• Conduct daily site walks and monthly one-on-one meetings, monthly staff/team meetings and participate in field coaching to ensure program standards are met, alignment to goals, and staff performance are consistently met.
• Ensures all sites in their oversight earn/realize 100% of the ADA goals and services.
• Ensures all sites in their oversight meet Core Program Assessment goals and partner satisfaction goals.

Requirements

• Bachelor's degree (BA) in education or related field
• 4 years in a leadership role and supervisory position
• Strong communication, collaboration skills, and detail oriented
• Experience in managing a budget in a professional setting.
• Experience in leading, coaching, and developing a team of direct reports.
• Strong track record in leading teams to achieve results through accountability.