Associate Executive Director Swim Operations

Towson, MD

Social Assistance

About the position

Under the direction of the Executive Director of Swim, the Associate Executive Director of Swim Operations is responsible for providing cause-driven management and operations focused around Swim programs and operations for multiple locations. This position will include associate supervision, fiscal control, program development, program area facility management/maintenance, program optimization and fulfillment. The Associate Executive Director is also responsible for hiring, scheduling, training, supervising, and leading their associate team in superior levels of member service and engagement.

Responsibilities

• Recruit, hire, train, jointly supervise, support, and retain talented leaders in the swim and family experience teams.
• Develop training plan for all full time, part time and exempt leaders and ongoing development programs to build depth in swim operations.
• Plan, develop, and execute Swim lesson programming within Association guidelines and curriculum.
• Focus on quality experiences and engagement within programs, services, and activities.
• Foster an environment that is positive and motivating to families, children, and peers.
• Exceed revenue and/or utilization goals and work within assigned expense budget in all areas of responsibility and participate in the budget process as assigned.
• Effectively coordinate facility usage for assigned programs and communicate with center associates.
• Plan, develop, direct and monitor an effective system of communication with center leadership and management associates regarding progress, plans and problems.
• Ensure high quality programs through innovative program development and participant/member feedback.
• Implement Association best practices and policies as it relates to operations including purchasing, payroll, reporting, business management, record keeping.
• Attend and actively participate in all meetings as assigned.
• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct.
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.