Associate Practice Manager

About the position

The Associate PM assists the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the smooth and efficient operations of a Center's daily business activities. The Associate PM partners with the Practice Manager to share in the responsibility for the performance and satisfaction of team members along with the delivery of business results within the center. The Assoc PM role is a developmental role with the goal of becoming a fully qualified Practice Manager.

Responsibilities

• Oversee and support the day-to-day activities in an accredited out-patient surgical facility, delivering the Sono Bello patient experience, efficiently running of center operations, and building an outstanding team member culture.
• Fluency in and joint responsibility for, the adherence to our policies, procedures, and AAAHC guidelines for operation.
• Ability to engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs.
• Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions as launched through the National Support Center (Corporate Headquarters).
• Ability to build and champion action and development plans across team members within center to achieve company goals in a highly dynamic environment.
• Delivers an outstanding Center business scorecard with a deep understanding of the metrics and drivers of performance.
• Shares responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the center, this includes but is not limited to; surgical note compliance, invoicing, bank deposits, payroll, logs, Patient Charts incidence reports, etc.
• Maintaining proper security of in-house medications as dictated by policy.
• Assure that the office's physical facilities are properly always maintained and in excellent condition for patients.
• Work with the National Support Facilities Team and Property MGMT to ensure Sono Bello's facilities meet the appropriate standards.
• Ensure efficient and accurate clinician and front desk team member scheduling, with appropriate expertise across required technology platforms and tools.
• Able to provide coverage as needed for staff members in a back-up capacity, across both front desk and clinical team members (understanding work activity limitations with required clinical licensing).
• Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during end of the month.
• Ability to communicate with the governing body, executive management, surgeons, supporting functions and center employees through regular discussions, meetings, and visual demonstrations.
• Ability to resolve issues in a real-time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc.
• Facilitate and assure top quality communication among patients, surgeons, employees, and National Support staff.
• Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPPA compliance.
• Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records.
• Assure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello's Rights and Responsibilities document and Sono Bello standards.
• Provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team.
• Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate Team Member Experience (TMX) lead prior to the new team members start date.
• Along with the PM, ensure timely and accurate performance reviews are completed and development plans and progressive discipline policies are consistently administered and enforced in partnership with HR.

Requirements

• BA/BS Degree or equivalent combination of education and experience.
• Possess experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes.
• Must be proficient with MS Office and can learn a variety of computer operating systems.
• Ability to handle sensitive and confidential matters in an appropriate way.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals.
• Ability to write reports, correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to conduct analysis of data from differing data sources with the ability to infer and summarize results.
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO
• Paid holidays