Hilton - McLean, VA
posted 2 months ago
Full-time - Mid Level
Hybrid - McLean, VA
Accommodation
About the position
The Associate Property Technology Services Hotel Systems Intake & Strategy role at Hilton is a hybrid position focused on supporting the technology needs of the hospitality industry. This position involves collaborating with internal stakeholders and vendors to operationalize new technology offerings and refine strategy intakes. The role is integral to maintaining system capabilities and ensuring that Hilton's technology vision is met across various hotel operations.
Responsibilities
- Assist in refining new strategy intakes by documenting detailed use cases and operational needs.
- Help document country-specific, regional, and global requirements.
- Maintain system capabilities overviews for specific hotel operations system categories.
- Help maintain a database of projects and strategies being worked on.
- Create project and strategy status overviews on a periodic basis (weekly, monthly, ad-hoc).
- Gather debrief information following an application pilot installation.
- Collaborate with Hilton business requestor to gather information for the technology intake process, documenting and tracking intake & strategy requests.
- Collaborate with internal product management and technology teams, as well as operations support, front office support, and other relevant teams to gather information to operationalize new solutions.
- Attend intake and strategy meetings with Property Technology Services colleagues.
- Validate in conjunction with PTS colleagues and other relevant Hilton internal stakeholders that the products being reviewed can meet Hilton's network and cyber security standards.
Requirements
- Professional work experience in Technology or related field.
- Hands-on experience with hospitality operations.
- Experience in on property system capabilities and operational functions.
Nice-to-haves
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
- Three (3) + years of professional work experience in Technology or related field.
- Two (2) + years of experience in hotel operations.
- Experience with installation and configuration of PMS and third-party hotel operations systems.
- Experience with project management.
- Fluency in an additional language.
- Understanding of hotel systems network and/or cyber security standards.
Benefits
- Paid parental leave
- Employee stock purchase plan
- Paid time off
- Parental leave
- Employee assistance program
