Associate Technical Account Manager

Yardi Systems - Santa Ana, CA

Full-time - Entry Level

Santa Ana, CA

5,001-10,000 employees

Publishing Industries

About the position

Yardi is seeking Associate Technical Account Managers (ATAMs) to join their Global Solutions Team. This role combines technical support with a customer-service mindset, focusing on resolving software issues and fostering strong client relationships. ATAMs will provide support for Yardi's software solutions tailored to various real estate markets, ensuring client success through effective communication and problem-solving.

Responsibilities

• Utilize problem-solving skills to troubleshoot application issues and find effective solutions.
• Provide exceptional customer support during product implementations and software upgrades.
• Follow up on issues requiring additional research or information from clients for timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers through coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US to contribute to the team's success.

Requirements

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Strong analytical skills and a passion for numbers.
• High proficiency in troubleshooting and providing remote support over email and phone.
• Outstanding customer service skills with a desire to exceed client expectations.
• Excellent attention to detail and a diligent approach to following processes.
• Flexibility and ability to adapt to changing priorities.

Nice-to-haves

• Knowledge of accounting principles to address client inquiries related to financial processes.
• SQL Server and web Server knowledge.
• Previous experience in technical support and application troubleshooting.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements