Yardi Systems - Santa Ana, CA
posted 6 months ago
As an Associate Technical Account Manager (ATAM) at Yardi, you will play a crucial role in delivering exceptional customer service within our dynamic Residential Client Service's Team. Your primary responsibility will be to provide top-notch support by troubleshooting and resolving software issues via phone and email across Yardi's diverse suite of products. This position offers you the opportunity to work with cutting-edge software solutions, allowing you to gain valuable expertise and become a subject matter expert in the field. Your contributions will extend beyond mere support; you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive the best service possible and remain competitive in the market. In this role, you will be expected to deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly. You will develop a comprehensive understanding of the product you support, which will enable you to efficiently test new software functionality, data fixes, and set-ups. As a subject matter expert (SME), you will offer valuable insights and expertise to both clients and team members. Additionally, you will conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features. Collaboration with Client Services team members across the US will be essential, as you actively contribute to the collective success of the team.