Associate Technical Support Engineer, Commercial Charging

About the position

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: Bay Area, CA, Austin, TX, Henderson, NV and Buffalo, NY.

Responsibilities

• Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
• Manage group and personal queues of service tickets pending action
• Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff
• Utilize Linux to establish SSH connections with proprietary systems around the world
• Retrieve and review remote system logs with proprietary tools for effective diagnostics
• Heavily collaborate with internal teams to find solutions for inquiries
• Contribute feedback for improvements in Tesla's service and monitoring platforms

Requirements

• Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
• Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
• Proven track record of adapting in a fast-paced, detail-oriented environment
• Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
• Ability to prioritize workflows effectively according to multiple criteria

Nice-to-haves

• Bachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience