Associate Technical Support Engineer

About the position

At CompuGroup Medical, we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Responsibilities

• Support customers using CGM proprietary products by answering calls for technical support.
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Requirements

• Associates Degree or 2 years Call Center/Customer Support experience.
• Must have the ability to pay attention to detail and to work independently.
• Must have the ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.

Benefits

• Medical, Dental and Vision insurance.
• 401k with employer matching.
• Personal Time Off to promote work-life balance.
• Modern workplaces.
• Flexible working hours.
• Hybrid work options.