AT&T Customer Service Associate

$48,568 - $53,508/Yr

Sm Telecom - Ontario, CA

Full-time - Entry Level

Ontario, CA

Telecommunications

About the position

The AT&T Customer Service Associate role at SM Telecom, Inc. is designed for individuals who are passionate about delivering exceptional customer service in the telecommunications industry. This position focuses on building and maintaining strong customer relationships, resolving issues, and promoting products and services to enhance customer satisfaction and drive sales revenue.

Responsibilities

• Engaging with customers to answer inquiries and provide information about products and services.
• Maintaining an in-depth understanding of the client's products and services by attending client meetings and participating in ongoing training sessions.
• Identifying opportunities to cross-sell or upsell products and services to new and existing customers.
• Problem-solving customer complaints in a professional and respectful manner.
• Gathering data and tracking sales to follow up with managers and the Customer Service Representative team.

Requirements

• Experience in customer service, customer support, sales, communications, and/or leadership role.
• High school diploma or equivalent.
• Full-time availability to meet the demands of a dynamic and fast-paced environment.
• Exceptional communication skills to effectively engage in interactions with customers and team members.
• Active listening skills to understand and address customer needs.
• Dependability, time management, and punctuality.
• Ability to multitask.