Audio Video Field Service Engineer

About the position

This is an opportunity to join the Daktronics team as an Audio Video Field Service Engineer. When you work at Daktronics, you'll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you'll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits - and the people are second to none.

Responsibilities

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.
• Providing technical over-the-phone support to internal and external customers.
• Responding to customers' request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with 'how-to' assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Requirements

• Minimum of an Associate degree plus relevant experience. Bachelor's degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar program.
• Must be able to communicate effectively in a variety of settings.
• Positively and professionally able to work in stressful situations.
• Show personal commitment to continuously improve.
• Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
• Must be able to get a passport.
• Fluent in English, both written and verbal. Multi-lingual is a plus.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Applicants must be 18 years of age or older.

Benefits

• Competitive compensation
• Meaningful benefits