About the position
Are you an experienced Collections Specialist looking to make a real impact in the auto finance industry? Do you have the skills to negotiate and handle tough conversations with empathy and integrity? If you thrive in a dynamic environment and are ready to take your career to the next level, we want to hear from you! As an Auto Collections Agent, you will be responsible for managing and collecting payments on accounts, negotiating payment solutions, and ensuring compliance with corporate standards. This role requires a strong attention to detail and the ability to handle challenging conversations with empathy. You will be working in a fast-paced environment where you will handle 10-20 daily calls, primarily inbound, focusing on collecting payments on live and terminated accounts. You will also be responsible for collecting payments using various methods, including phone pay and quick collect, for outstanding balances due to past due payments, lease-end charges, deficiency balances, or total loss amounts. In this position, you will negotiate payment solutions for customers in need of assistance and follow up on pending actions or expired payment arrangements. You will manage a queue of assigned accounts, performing skip tracing activities when customer contact is challenging, and assign out for repossession when necessary. Collaboration with internal and external teams to resolve escalated customer issues and complaints is also a key part of this role. The training will be onsite from 9:00 am to 5:00 pm for the first 3-4 weeks, after which the schedule will be hybrid with mandatory in-office days on Tuesday and Thursday, plus one additional floating day of your choice.
Responsibilities
- Handle 10-20 daily calls, primarily inbound, with a focus on collecting payments on live and terminated accounts.
- Collect payments using various methods, including phone pay and quick collect, for outstanding balances due to past due payments, lease-end charges, deficiency balances, or total loss amounts.
- Negotiate payment solutions for customers in need of assistance and follow up on pending actions or expired payment arrangements.
- Manage a queue of assigned accounts, performing skip tracing activities when customer contact is challenging, and assign out for repossession when necessary.
- Collaborate with internal and external teams to resolve escalated customer issues and complaints.
Requirements
- High School Diploma or GED
- Background Check
- Minimum of 2 years of experience in collections; auto finance industry experience is preferred.
- Strong attention to detail and computer skills, with proficiency in MS Outlook.
- Excellent communication skills with the ability to negotiate effectively while maintaining a customer-first approach.
- Ability to manage a high volume of accounts and multitask efficiently in a fast-paced environment.
Benefits
- On-the-job training
