Auto Parts Counter Sales (Full Time) # 153

Full-time

West Monroe, LA

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The Counter Salesperson plays a crucial role in providing direct sales to customers at the Bumper to Bumper Auto Parts store. This position involves taking orders both in-person and over the phone, promoting sales programs, and ensuring customer satisfaction through exceptional service. The role focuses on aftermarket automotive replacement parts and includes responsibilities such as researching part availability, handling transactions, and maintaining store organization.

Responsibilities

• Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
• Cooperate and coordinate well with coworkers and as a team member.
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service including assisting in determining parts needed and offering options to solve customer problems.
• Research part's availability through computer and catalogs for stock numbers, inventory status, and pricing.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Handle cash and credit transactions; properly invoice/credit customer accounts.
• Prioritize the order of delivery items and assign deliveries to drivers, if applicable.
• Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
• Open and/or close the store if given key holder responsibility.
• Work home store inventory/assist in other location's inventory, if assigned.
• Clean and maintain inside and outside of building area.

Requirements

• High School Diploma or equivalent experience or motivation to pursue a GED.
• One year of professional automotive parts experience or two years of hobbyist automotive parts experience preferred.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to apply common sense understanding to carry out instructions in written or oral form.
• Basic computer knowledge including web browsing and knowledge of Microsoft Office.
• Valid driver's license (Class E required for all Missouri locations) and clean driving record.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with automotive parts and accessories.
• Ability to work in a fast-paced environment.

Benefits

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses