Auto Service Advisors, $65,000 - $150,000 Plus, Experience Reqd!

Full-time - Entry Level

New Rochelle, NY

Transportation Equipment Manufacturing

About the position

New Rochelle Toyota is actively seeking experienced and friendly Automotive Service Advisors to join our team. In this role, you will be responsible for advising customers on service options and costs when their vehicles require repair. Our commitment to delivering superior customer service is paramount, and we expect our Service Advisors to embody this value. We offer a competitive salary structure that includes top industry pay, commission, and bonuses, with the potential to earn between $65,000 and $150,000 annually. Additionally, we provide continued training to ensure your professional growth and opportunities to advance within the company. Successful candidates will thrive in a fast-paced environment, demonstrating strong problem-solving skills and the ability to multitask effectively. As a Service Advisor, you will schedule appointments for service, greet customers, inspect their vehicles, and conduct all business with sincerity and genuine concern for the customer. You will listen to customers' concerns, advise them on necessary and suggested services, and keep them informed throughout the service process. Upon completion of the work, you will review the work order with the customer to ensure all their concerns have been addressed. This position is full-time, with a clearly defined career path for advancement within the organization.

Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Conduct all business with sincerity, honesty, and genuine concern for customer
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review work order with customer to assure all concerns are addressed
• Other duties may be assigned

Requirements

• Previous Service Advisor and/or Auto Mechanic experience required
• CDK experience is a plus
• Sales or Customer Service experience in any industry is a plus
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record
• Must be authorized to work in the U.S.

Nice-to-haves

• CDK experience
• Sales or Customer Service experience in any industry
• General knowledge of vehicle mechanical operations

Benefits

• Top Salary in the Area
• Salary + Commission + Bonuses
• Continued, Paid Training
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Full-time Position, 5-Day Work Week
• Clearly Defined Career Path for Advancement