Auto Service Manager

Fleet Farm - Muskego, WI

Full-time - Mid Level

Muskego, WI

1,001-5,000 employees

General Merchandise Retailers

About the position

The Auto Service Manager is responsible for leading the auto service sales and technician team while ensuring superior customer service. This role involves training and mentoring team members, managing staffing according to budget, and promoting automotive products and services. The manager will also handle customer inquiries, develop service estimates, and oversee the profitability of the auto center.

Responsibilities

• Teach, train, coach, and mentor the team to develop consistent and Best in Class execution and customer service.
• Ensure staffing levels are maintained according to budget and customer needs.
• Hire, train, develop, and manage the performance of all team members in conjunction with the HR & Training Manager.
• Assist customers with questions and handle customer issues.
• Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies, and labor, and calculating customer payments.
• Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks.
• Create employee schedules for auto service sales and technician team members.
• Provide store leadership with sales and payroll budget reports.
• Manage auto center profitability by monitoring and controlling payroll and controllable expenses.
• Promote Fleet Farm customer loyalty program, credit card, and other company initiatives.

Requirements

• Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred.
• 3 years of retail/automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.