B2B Outside Sales & Account Manager

$50,000 - $120,000/Yr

City Wide Facility Solutions - Henderson, NV

Full-time - Mid Level

Henderson, NV

51-100 employees

Professional, Scientific, and Technical Services

About the position

The Client Success & Growth Manager at City Wide Facility Solutions of Las Vegas is responsible for maintaining and enhancing client relationships while identifying opportunities for account growth. This role combines relationship management with sales, requiring a proactive approach to client satisfaction and service delivery. The manager will lead a team, coordinate operations, and utilize technology to ensure exceptional service and client retention.

Responsibilities

• Nurture Client Partnerships: Act as the trusted advisor for assigned clients, ensuring their complete satisfaction with City Wide's services.
• Drive Account Growth: Proactively identify opportunities to expand existing contracts and introduce new services, maximizing client value.
• Lead a Winning Team: Manage and develop a team of Assistant Night Managers, ensuring exceptional service delivery at every client site.
• Orchestrate Seamless Operations: Coordinate with a network of vendors, ensuring efficient and high-quality service execution.
• Be the Problem Solver: Address client concerns promptly and effectively, demonstrating commitment to their success.
• Utilize Technology: Leverage City Wide's CRM to streamline inspections, track client information, and manage service schedules.

Requirements

• Proven B2B Account Manager: 2+ years of experience nurturing and growing client relationships, ideally in building maintenance or facility management.
• Retention Rockstar: A track record of success in client retention, backed by measurable goals and metrics.
• Detail-Oriented Dynamo: Highly organized with impeccable follow-through.
• Relationship Builder Extraordinaire: Positive, outgoing, and a natural at connecting with people.
• Communication Ace: Excellent verbal and written communication skills.
• Tech-Savvy: Proficient in Microsoft Office and comfortable with CRM systems.
• Road Warrior: Ready and willing to travel daily to client locations throughout the Las Vegas area.

Benefits

• Medical, dental, and vision insurance
• 401(k) matching
• Performance-based bonuses
• Car allowance
• Phone allowance
• Ongoing training and development opportunities
• Paid time off (PTO)
• Opportunities to give back to the community