First Citizens Bank - Greer, SC

posted 3 months ago

Full-time - Entry Level
Greer, SC
Credit Intermediation and Related Activities

About the position

As a Senior Sales & Service Representative at First Citizens Bank, you will play a crucial role in supporting sales and service delivery within the branch. This position focuses on building and expanding banking relationships through proactive customer outreach and addressing customer service requests. You will be responsible for fulfilling deposit accounts, payment solutions, and digital access products, while also identifying and referring sales opportunities to the appropriate bank partners. The role requires adaptability to the branch's needs, providing customer service in both transaction processing and sales capacities.

Responsibilities

  • Proactively engaging customers in conversation about their financial needs
  • Opening deposit accounts and ancillary banking products
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs
  • Processing transactions and other account servicing requests

Requirements

  • High School Diploma or GED
  • 1 year of experience in Sales or customer service
  • 6 months of experience in a customer support role at First Citizens Bank
  • Participation in a First Citizens career development program

Nice-to-haves

  • Bachelor's degree
  • Experience in telephone sales
  • Application of a structured sales process
  • Financial literacy
  • Knowledge of retail banking products and services

Benefits

  • Comprehensive benefits program for full-time associates (20+ hours)
  • Customized offerings designed to support families
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