Banking Associate - Milford, NH

About the position

The Banking Associate at TD Bank plays a crucial role in delivering exceptional customer service and support at a store location. This position is responsible for accurately processing banking transactions, educating customers on various banking products and services, and building strong customer relationships to help them achieve their financial goals. The role requires a proactive approach to customer engagement and a commitment to compliance and operational excellence.

Responsibilities

• Process customer transactions accurately and efficiently.
• Open new accounts and educate customers on banking products and services.
• Provide consultative support and financial advice to customers.
• Utilize TD's systems to engage with customers and deepen relationships.
• Identify customer financial needs and promote relevant products and services.
• Manage customer interactions on the teller line and platform as needed.
• Schedule and manage client meetings to ensure timely service.
• Ensure compliance with internal and external regulations and policies.

Requirements

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Demonstrated problem-solving skills and sound judgment.
• Proficient in Microsoft Office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice-to-haves

• Teller experience preferred.
• Notary License preferred.

Benefits

• Competitive salary range of $21.25 - $27.00 USD per hour.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.