About the position
Bally's Corporation is seeking a Banquet Bartender to join our dynamic team at Bally's Twin River Lincoln, a premier entertainment venue located in Lincoln, Rhode Island. As a Banquet Bartender, you will play a crucial role in delivering exceptional service to our guests in a fast-paced and vibrant environment. Your primary responsibility will be to serve beverages in a prompt and responsible manner, ensuring that every guest has a memorable experience. You will be expected to maintain a clean and organized work station, manage inventory, and adhere to all state liquor laws while providing world-class guest service. This position requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with your team to create a welcoming atmosphere for all guests. In this role, you will be responsible for preparing and garnishing beverages according to standard recipes, suggesting beverage options to guests, and accurately documenting orders using the P.O.S. system. You will also be tasked with handling guest complaints professionally and ensuring that your work area is clean and well-stocked. The ideal candidate will have a flexible schedule, a passion for customer service, and the ability to thrive in a busy environment. You will be expected to attend all beverage meetings and training sessions to stay updated on company policies and beverage offerings. This is an exciting opportunity to be part of a leading entertainment company that values innovation and dedication to guest satisfaction.
Responsibilities
- Report to work at the assigned time in uniform, with name tag, state badge and POS card.
- Read Bulletin Board on Daily Basis to remain current on information regarding the day's business.
- Conduct Daily Opening and Closing Inventory of Beverage products.
- Welcome guests upon arrival in a polite and professional manner.
- Check Guest IDs for serving of all alcoholic beverages.
- Prepare and garnish beverages according to standard recipe.
- Have full knowledge of the event beverage menu selection.
- Suggestively sell beverages at all times.
- Document all orders on P.O.S Computer, and place guest check in front of all guests.
- Maintain a clean working station and ensure all equipment is clean and functional.
- Take beverage orders in a calm, organized, polite and professional manner.
- Handle complaints calmly and to the best of your ability.
- Restock location with cases of beer and beverage, & food products.
- Be responsible for cleaning your assigned work area, completing all side work.
- Know how to properly ring in all beverage items and how to close all types of checks.
- Relay any problem situations to the manager or supervisor for immediate action.
- Be responsible for your bank, cash counting, reports and reporting your tips.
- Signing and cashing of your pay check indicates you agree with your hours and have reported all your tips.
- Attend all Beverage Meetings and any other duties assigned by your supervision.
Requirements
- Knowledge of state liquor laws.
- Knowledge of drinks and proper glassware.
- Ability to work in a fast and friendly manner.
- Must have flexible schedule.
- Serve Safe Certification from the Department of Business Regulations.
Nice-to-haves
- Experience in a similar role in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and contribute to a positive work environment.
Benefits
- Competitive Salary with annual performance reviews.
- Comprehensive health coverage plan that includes medical, dental, and vision.
- 401(K)/ Company Match.
- Employee Stock Purchase Plan.
- Access Perks and Childcare discounts.
