About the position
The Banquet Houseman position is essential in ensuring the smooth operation of banquet functions within the hospitality environment. This role involves completing the final breakdown of functions by cleaning the room and returning equipment to its proper location. The Banquet Houseman is responsible for completing closing duties, which include storing all reusable goods, locking doors, and breaking down goods. Additionally, the position requires setting up, stocking, and maintaining work areas to ensure they are organized and ready for service. A key aspect of this role is to monitor and maintain cleanliness, sanitation, and organization of assigned stations and service areas. This includes transporting dirty linen to the appropriate area for cleaning, separating napkins from tablecloths, and restocking linen shelves with clean linens. Throughout the day, the Banquet Houseman must practice clean-as-you-go procedures to maintain a tidy work environment. The position also involves assisting other departments as needed to ensure optimum service to guests. Adherence to all company safety and security policies and procedures is crucial, including reporting accidents, injuries, and unsafe work conditions to management. The Banquet Houseman must complete safety training and certifications as required. Maintaining a clean and professional appearance, as well as confidentiality of proprietary information, is expected. In this role, welcoming and acknowledging all guests according to company standards is vital, as is anticipating and addressing guests' service needs. The Banquet Houseman should express genuine appreciation to guests and communicate clearly and professionally with others. Supporting the team to reach common goals and ensuring adherence to quality expectations and standards are also important responsibilities. The role requires physical stamina, as it involves standing, sitting, or walking for extended periods, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance and heavier objects with assistance. The ability to navigate sloping, uneven, or slippery surfaces and perform various physical tasks is essential.
Responsibilities
- Complete final breakdown of function by cleaning the room and returning equipment to its proper location.
- Complete closing duties, including storing all reusable goods, locking doors, and breaking down goods.
- Set up, stock, and maintain work areas.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Transport dirty linen to the correct area to be cleaned and separate napkins from tablecloths.
- Restock linen shelves with clean linens.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assist other departments when needed to ensure optimum service to guests.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested.
Requirements
- High school diploma or G.E.D. equivalent preferred.
- No related work experience required.
- No supervisory experience required.
- No specific license or certification required.
