BDC Representative

About the position

The BDC Representative at Victory Automotive Group is responsible for managing incoming sales and service inquiries, providing excellent customer service, and performing administrative duties to support the Sales and Service departments. This role is crucial for building business relationships and ensuring customer satisfaction through effective communication and organizational skills.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel.
• Tracks sold vehicles and hot sheets.
• Confirms special order parts.
• Helps follow up with phone and internet sales leads.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Provides administrative assistance as needed.
• Performs other duties as assigned.

Requirements

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly professional and dependable
• Working knowledge of the automotive industry is a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Outstanding communication skills
• Professional appearance and work ethic

Nice-to-haves

• Dealership and Reynolds and Reynolds experience is a plus

Benefits

• Paid holidays
• Health insurance
• 401(k) matching
• Opportunities for advancement