Below Wing Operational Service Manager

Full-time - Mid Level

Minneapolis, MN

Air Transportation

About the position

Sun Country Airlines is seeking a Below Wing OSM to manage overall operations of the Ramp department and to be responsible for the effective and successful oversight of labor, training, productivity, quality control, and safety measures as established. In this role, you will ensure safe and efficient operations of equipment as well as enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.

Responsibilities

• Provide leadership for employee relations through effective communications, including coaching, discipline, and recognition
• Mentor employees to build bench strength for promotional opportunities
• Daily operational tracking of performance, taking immediate action to correct any shortfalls
• Collaborate with Customer Service and the Airport Coordination Center and ramp team to ensure processes are safe and efficient
• Administer organizational policies and provide accountable oversight of all the duties and responsibilities of Ramp operations
• Participate in safety audits and PM checks of all Ground Service Equipment
• Manage, track, and maintain accountability for all Ramp Agents
• Maintain and track all ground handling equipment and supplies
• Supervise, plan, and assign the daily operation of the Ramp Agents
• Conduct shift briefings to ensure staff is organized and informed
• Complete shift reports and sign timecards
• Ensure that personnel adhere to established company and federal safety regulations
• Prepare incident reports as needed for violations of company policy
• Ensure ramp and deice areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE
• Any other duties assigned by management

Requirements

• Two or more years of related experience
• Proficient in Microsoft Office
• Effective communication skills, both written and verbal
• Ability to work efficiently under time constraints
• Possess a valid driver's license
• Available to work varying shifts including nights, weekends, and holidays

Nice-to-haves

• Previous experience with managing flexible workforces
• Previous working experience with Deice Operations
• Understanding of metering and throughput of an active weather event
• Bachelor or Associate degree

Benefits

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support