Bench Facility Service Manager

$55,026 - $55,026/Yr

Extra Space Storage - Castro Valley, CA

Full-time - Mid Level

Castro Valley, CA

Warehousing and Storage

About the position

At Extra Space Storage, we are looking for a Bench Facility Service Manager who will lead the facility management function for a multi-site portfolio of properties within a designated geographic region. This role is crucial in ensuring that the safety, security, and overall condition of our storage facilities meet the highest standards. The Bench Facility Service Manager will oversee all activities related to facility maintenance and capital improvements, while also providing exceptional support and training to achieve the operational objectives of each property. This position requires close collaboration with district management and site staff to assess facility conditions and develop multi-year strategies aimed at maintaining and enhancing the physical assets of each property. The successful candidate will be responsible for developing scopes of work, estimating budgets, competitively bidding, contracting, and managing timelines, communication, and spending for all capital projects within the region. This role will also involve regular travel to build relationships with operations partners and inspect property conditions to ensure compliance with safety and facility standards. The Bench Facility Service Manager will partner closely with operations and training teams, attend regular division meetings, and lead one-on-one discussions with district managers and DVPs to ensure alignment and effective communication. In addition to managing capital projects, the Bench Facility Service Manager will develop and manage effective property management strategies by leveraging technology, teamwork, attention to detail, and innovation. This role will also require the ability to multitask effectively, executing several simultaneous competing priorities and initiatives at various stages of development and execution. The position is designed for a proactive leader who can provide training and coaching to operations staff, manage vendor partnerships, and ensure that all projects are completed in compliance with company standards and budgets.

Responsibilities

• Lead the facility management function for a multi-site portfolio of properties.
• Ensure safety, security, and overall condition of the storage portfolio meets high standards.
• Manage all activities related to facility maintenance and capital improvements.
• Provide exceptional support and training to achieve operational objectives of each property.
• Develop scopes of work, estimate budgets, and manage timelines for capital projects.
• Travel regularly to build relationships with operations partners and inspect property conditions.
• Partner closely with operations and training teams to ensure effective communication and alignment.
• Provide effective leadership and training on proper care and maintenance of the facility to operations staff.
• Manage and maintain strong vendor partnerships and contract administration.
• Communicate project schedules, updates, and completion status of capital projects.
• Verify completion of work to ensure compliance with company standards.
• Maintain detailed project files and records, including invoice management and accounting.
• Develop and align on the annual capital facilities budget for each property.
• Review, track, and approve unplanned work orders and invoices.
• Manage disaster preparedness and response to property damage.
• Provide training to reduce unnecessary expenditures by building knowledge around facility maintenance.
• Monitor damaged off-line units and support repairs to return them to rentable condition.
• Multitask effectively to execute several simultaneous competing priorities.

Requirements

• Bachelor's degree in business, construction, engineering, or related field preferred.
• 3-5 years of related experience or equivalent combination of education and experience.
• Professional certifications in facilities, project management, or construction are a plus.
• Working knowledge of facility or construction trades and ability to evaluate quality of work.
• Highly proficient in current business software applications and project management software.
• Demonstrated excellence in organizational and time management skills.
• Ability to maintain confidentiality, judgment, and discretion in sensitive situations.
• Ability to relocate is a plus.

Nice-to-haves

• Experience with computerized maintenance platforms.
• Professional certifications in facilities management or project management.

Benefits

• Competitive salary
• Opportunities for career advancement
• Comprehensive health insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on storage services
• Training and development programs