About the position
The Benefits Analyst plays a vital role in the daily administration of Milwaukee County's health and welfare plans. This position serves as the primary contact for all employee and retiree health and welfare benefit programs, ensuring effective communication and administration. The Benefits Analyst is responsible for administering employee and retiree health and welfare benefit programs in compliance with summary plan descriptions, Milwaukee County ordinances, department policies, and carrier contracts. This role requires maintaining and updating employee and retiree enrollment information across multiple systems, ensuring that all data is accurate and up-to-date. As the main point of contact for benefits-related questions from employees and retirees, the Benefits Analyst helps resolve issues, conducts benefit orientations for new hires, and ensures timely enrollment through the benefits portal. The position also involves overseeing COBRA administration, retiree billing, and assisting with PTO, FMLA, disability claims, wellness challenges, and gym reimbursement programs as needed. Additionally, the Benefits Analyst manages the tuition reimbursement program and coordinates with Payroll to ensure timely processing of payments. The role requires coordinating new enrollments and annual re-enrollments for all benefit programs, maintaining the employee benefits intranet site and enrollment portal as needed. Acting as a benefits liaison with HR/Payroll representatives from other County departments, the Benefits Analyst addresses employee benefit issues, deductions, coverage questions, and interpretation of benefit policies. Furthermore, the position involves maintaining and reconciling all benefit invoices and billing for the Health and Welfare department, preparing check requests/wire transfers, performing regular audits of bill payments and enrollments, and processing all benefit changes in HRIS and with various benefits providers as needed. The Benefits Analyst also assists the Benefits Manager with planning and logistics for benefits activities such as open enrollment, benefit fairs, and employee communication campaigns, contributing to a comprehensive benefits administration process that supports the well-being of Milwaukee County employees and retirees.
Responsibilities
- Administer employee and retiree health and welfare benefit programs in compliance with summary plan descriptions, Milwaukee County ordinances, department policies, and carrier contracts.
- Maintain and update employee and retiree enrollment information across multiple systems.
- Serve as the main point of contact for benefits-related questions from employees and retirees, helping resolve issues and conducting benefit orientations for new hires.
- Oversee COBRA administration, retiree billing, and assist with PTO, FMLA, disability claims, wellness challenges, and gym reimbursement programs as needed.
- Manage the tuition reimbursement program and coordinate with Payroll to ensure timely processing of payments.
- Coordinate new enrollments and annual re-enrollments for all benefit programs.
- Maintain the employee benefits intranet site and enrollment portal as needed.
- Act as a benefits liaison with HR/Payroll representatives from other County departments regarding employee benefit issues, deductions, coverage questions, and interpretation of benefit policies.
- Maintain and reconcile all benefit invoices and billing for the Health and Welfare department, prepare check requests/wire transfers, perform regular audits of bill payments and enrollments, and process all benefit changes in HRIS and with various benefits providers as needed.
- Assist the Benefits Manager with planning and logistics for benefits activities such as open enrollment, benefit fairs, and employee communication campaigns.
Requirements
- Bachelor's degree in human resources, business administration, or a related field.
- Five years of experience in employee benefits, human resources, or healthcare insurance.
- Ability to occasionally attend offsite meetings at other county locations.
Nice-to-haves
- Prior experience working with HR Information systems.
- Experience working in a union environment preferred.
Benefits
- Competitive benefit package
- Equal Opportunity Employer
- Disability related accommodations available
