Benefits Coordinator II

$67,400 - $77,500/Yr

1199seiu - New York, NY

Full-time

New York, NY

About the position

The Benefits Coordinator II position at 1199SEIU Family of Funds is a full-time, permanent role based in New York, NY, with a hybrid workplace arrangement. This position is classified as non-exempt and offers a salary range of $67,400 to $77,500 per year. The primary focus of this role is to provide comprehensive support to both providers and members, ensuring that inquiries are addressed efficiently through various communication channels including email, mail, fax, phone, and in-person interactions. The Benefits Coordinator will be the main point of contact for audit preparation, maintaining departmental procedures, and ensuring that all marketing materials and communications align with the Funds' practices and branding. In addition to responding to escalated member issues, the coordinator will manage the processing of batches for financial approvals, handle inquiries related to W-2 forms, and collaborate with the Finance department to rectify any discrepancies. The role also involves providing members with necessary documentation regarding their benefit history and coordinating with various units within the Child Care Funds to facilitate online copayments and manage adjustments for summer day camps and holidays. The Benefits Coordinator will be responsible for data entry of service provider invoices into the Oracle EBS system and will process quarterly and annual reimbursements. This position may also involve special projects and assignments as directed by management.

Responsibilities

• Respond to provider and member inquiries via email, mail, fax, phone, and walk-ins.
• Assist with audit preparation as the primary contact.
• Write, update, and maintain the departmental procedures manual.
• Coordinate with Resource Development and Funds Communication to align marketing items and member communication with Funds practices.
• Respond to escalated member issues effectively.
• Create manageable batches for processing by date and company codes.
• Run daily workflows of batches for Manager approval and submission to Finance.
• Address W-2 form inquiries and disputes after thorough research.
• Collaborate with Finance to provide corrected W-2 forms to members if needed.
• Respond to inquiries regarding benefit history and provide necessary letters to members.
• Coordinate collaboration between Units within the Child Care Funds and/or other departments in the Family of Fund.
• Enable online copayments for members.
• Process all aspects for Summer Day Camp and Holiday adjustments, including cost discrepancies and payment entries.
• Perform data entry of Service Provider invoices into the Oracle EBS system.
• Process quarterly and annual reimbursements and adjustments.
• Serve as the primary contact for all staff childcare benefit-related matters.
• Perform special projects and assignments as directed by management.

Requirements

• High School Diploma or GED required; degree preferred.
• Minimum two (2) years of experience working in an accounts payable capacity.
• Familiarity with basic accounting and business practice principles.
• Basic skill level in Microsoft Word and Excel.
• Knowledge of KIDS, RightFax, SmartSheet preferred.
• Ability to occasionally work evenings or weekends.
• Excellent verbal and written communication skills; able to handle multiple priorities and work well under pressure and independently.
• Excellent interpersonal and analytical skills; able to interact professionally with union members, vendors, and colleagues.

Nice-to-haves

• Bilingual speaking (Spanish, Creole) preferred.