Benefits Coordinator-Intermediate

UT Health - San Antonio, TX

Full-time

San Antonio, TX

Educational Services

About the position

The Benefits Coordinator-Intermediate plays a crucial role in the clinical programs and services department, primarily focusing on providing exceptional customer service to patients. This position operates under general supervision and is responsible for a variety of tasks that ensure a smooth patient experience. The coordinator will be tasked with scheduling appointments, which involves coordinating with various departments to find suitable times for patients and ensuring that all necessary information is collected beforehand. Additionally, the role includes performing check-in and check-out procedures, which are vital for maintaining accurate patient records and ensuring that all administrative tasks are completed efficiently. A significant part of the role involves verifying insurance benefits and obtaining necessary authorizations. This requires a thorough understanding of various insurance policies and the ability to communicate effectively with both patients and insurance providers. The Benefits Coordinator will also engage in telephone triage, which involves assessing patient needs over the phone and directing them to the appropriate resources or personnel. This aspect of the job is critical for ensuring that patients receive timely and appropriate care. Overall, the Benefits Coordinator-Intermediate is expected to maintain a high level of professionalism and empathy while interacting with patients, ensuring that their needs are met and that they have a positive experience within the healthcare system. This position is essential for the operational success of the clinical programs and services offered by the organization.

Responsibilities

• Provide customer service to patients by scheduling appointments.
• Perform check-in and check-out procedures for patients.
• Verify insurance benefits and obtain necessary authorizations.
• Conduct telephone triage to assess patient needs and direct them appropriately.

Requirements

• Experience in a customer service role, preferably in a healthcare setting.
• Knowledge of insurance verification processes and procedures.
• Strong communication skills, both verbal and written.
• Ability to work under general supervision and manage multiple tasks effectively.

Nice-to-haves

• Familiarity with electronic health record (EHR) systems.
• Previous experience in a benefits coordinator role or similar position.