Benefits Coordinator

Avance International Co. Ltd. - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Social Assistance

About the position

The Benefits Coordinator position at AVANCE Inc. plays a crucial role in assisting employees with their benefits enrollment and addressing any questions they may have regarding their benefits. This position is responsible for verifying all insurance billing, maintaining the employee database and files, and ensuring compliance with required benefit notices. The Benefits Coordinator is expected to create a welcoming atmosphere for both internal employees and external stakeholders, reflecting the organization's commitment to supporting predominantly Latino families through high-quality, culturally responsive programming. In this role, the Benefits Coordinator will administer various employee benefits programs, including group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 403(b), and wellness benefits. The coordinator will work closely with insurance providers, brokers, and AVANCE sites throughout the benefits renewal process. Additionally, the coordinator will conduct benefits orientations, train staff on the benefits self-enrollment system, and support the development of training materials to effectively communicate information to all staff members. The position also involves maintaining employee benefits filing systems, ensuring that benefits changes are accurately entered into the payroll system for payroll deductions, and submitting batch benefit changes to payroll. The Benefits Coordinator will assist employees with health, dental, life, and other related benefit claims, verify the calculation of monthly premium statements for all group insurance policies, and maintain statistical data related to premiums, claims, and costs. Furthermore, the coordinator will resolve administrative problems with carrier representatives, administer COBRA, and review and respond to unemployment claims with appropriate documentation. The Benefits Coordinator will also coordinate workers' compensation claims with a third-party administrator, follow up on claims, and assist management in obtaining statistics and information during the renewal process of any health, life, and retirement plans that benefit the company. The role requires preparing and setting up meetings designed to help employees understand company benefits and other related incentive programs, ensuring the distribution of required employee notices, and completing benefits reporting requirements, including ACA monthly reporting. Other duties may be assigned as necessary.

Responsibilities

• Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 403(b), and wellness benefits.
• Coordinate closely with insurance providers, brokers, and AVANCE sites throughout the benefits renewal process.
• Conduct benefits orientations and train staff on benefits self-enrollment system, support with the development of training materials, and communicate information to all staff.
• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
• Submit batch benefit changes to payroll.
• Assist employees with health, dental, life and other related benefit claims.
• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs.
• Resolve administrative problems with the carrier representatives.
• Administer COBRA.
• Review and respond to unemployment claims with appropriate documentation.
• Review monthly unemployment statements.
• Coordinate workers' compensation claims with third-party administrator and follow up on claims.
• Assist management with obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
• Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs.
• Ensure distribution of required employee notices.
• Prepare and maintain biweekly employee reports, new-hire and absentee reports.
• Complete benefits reporting requirements including ACA monthly reporting.
• Other duties as assigned.

Requirements

• Associate's degree in human resources or related field.
• Three years of experience in employee benefits administration.
• Extensive knowledge of employee benefits and applicable laws.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient with Microsoft Office Suite or similar software.

Nice-to-haves

• Bachelor's degree in human resources or related field.
• Ability to speak Spanish preferred.

Benefits

• Disability insurance
• Dental insurance
• Flexible spending account
• 403(b)