Benefits Coordinator

Unclassified - Virginia Beach, VA

Full-time - Entry Level

Virginia Beach, VA

About the position

The Benefits Coordinator position is a vital role within the HR team, focusing on the administration and improvement of employee benefits programs. This position is responsible for ensuring that all HR processes, policies, and practices related to employee benefits are efficient and compliant with applicable laws and regulations. The Benefits Coordinator will work closely with the HR team to implement and administer employee benefit policies and procedures, ensuring that they are applied consistently and fairly across the organization. This role requires a high level of organization and attention to detail, as the coordinator will maintain personnel medical files, manage benefit administration platforms, and assist in the review of monthly premium bills to ensure accuracy. In addition to administrative duties, the Benefits Coordinator will serve as a point of contact for employees regarding benefit-related inquiries, providing support and guidance on eligibility, enrollment, and plan descriptions. The coordinator will also assist employees during life events that may affect their benefits and will act as a liaison with insurance carriers to resolve claims issues. This position requires strong communication skills and the ability to work effectively with senior leadership, managers, and employees on a daily basis. The Benefits Coordinator will also participate in staff and committee meetings, provide general support to the HR department, and perform other duties as assigned by the HR Supervisor. This role is essential for maintaining a positive employee experience regarding benefits and ensuring that the organization remains compliant with all relevant laws and regulations.

Responsibilities

• Assist in the implementation and administration of employee benefit policies and procedures to ensure compliance.
• Maintain personnel medical files in compliance with company standards and applicable state and federal guidelines.
• Maintain benefit administration platforms including eligibility, enrollment, and terminations.
• Assist in the review and balancing of monthly premium bills to ensure accuracy and timely changes.
• Provide overall management of the COBRA program.
• Assist in the 401K administration.
• Assist in ACA reporting.
• Perform various administrative/clerical work (filing, typing, etc.).
• Participate in staff meetings, committee meetings, and other required meetings, as deemed necessary.
• Provide general support to HR Department.
• Advise managers, supervisors and employees on benefit policies and guidelines.
• Assist employees with benefit-related inquiries including eligibility, enrollment and plan descriptions.
• Assist employees with changes related to a life event.
• Assist employees with technical support on all benefit platforms.
• Assist employees with claims, working as a liaison with insurance carriers as needed.

Requirements

• Bachelor's Degree in Human Resources, Business Administration or related field required.
• Minimum (3) years of progressively responsible experience in HR; or any equivalent combination of training and experience.
• Up-to-date knowledge of ACA, COBRA & 401k laws.
• Effective teamwork and interpersonal skills, able to work independently and within a team environment.
• Strong communication and organizational skills, and able to multi-task.
• Detail oriented, extremely organized, and have the ability to prioritize workflow.
• Maintain a high level of confidentiality.
• Ability to research and analyze various different types of data for analysis.
• Ability to make recommendations to resolve problems or issues effectively, using judgment consistent with standards, practices, policies, procedures, regulation or governmental laws.
• Exceptional customer service experience, required to work directly with senior leadership, managers, supervisors and employees on a daily basis.
• Proficiency in MS Office Suite (Outlook/Excel/Word/PowerPoint/SharePoint, Teams), HRIS (Payroll/Timekeeping) systems and databases.

Nice-to-haves

• SHRM Certification a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance