Bilingual Collections account manager

Drive Casa - Dallas, TX

Part-time,Full-time - Entry Level

Dallas, TX

Motor Vehicle and Parts Dealers

About the position

The Bilingual Collections Account Manager at Drive Casa, LLC plays a vital role in the company's growth by managing collections and fostering relationships with customers. This position is service-oriented, requiring individuals who are efficient, effective, and focused on helping others. The ideal candidate will have strong customer service skills and a commitment to maintaining a positive store culture while ensuring compliance with company policies.

Responsibilities

• Provides customers with service, facilitating collection activities for past due customers.
• Manages collection efforts on assigned work queues which may include early or late stage delinquency accounts.
• Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
• Maintains a balance between company policy and customer benefit in decision making.
• Responsible for hiring and managing staff.

Requirements

• Collections experience is preferred (or 2+ years of management/customer service experience and/or call center experience).
• Must be bilingual - verbal and written competency in both Spanish and English are required.
• Polite, professional, and courteous communication skills are a must.
• Must be comfortable using phones and computer.
• Typing skills with proper grammar are needed.
• Careful adherence to well-defined procedures where repeatable results are necessary.
• Strong attention to detail with the ability to problem solve.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance