Bilingual Customer Service & Loan Specialist 006

Sun Loan Company • Austin, TX

410d • $35,000 - $35,000 • Onsite

About The Position

The Bilingual Customer Service & Loan Specialist at Sun Loan Co Alabama, Inc. is responsible for providing exceptional customer service and support to clients. This role involves resolving customer inquiries through various channels, documenting interactions, and assisting with technical issues related to hardware and software. The position emphasizes teamwork, professionalism, and a commitment to customer satisfaction.

Requirements

• Excellent telephone communication and customer service skills with a high level of professionalism.
• Ability to learn quickly and apply new job-related information.
• Ability to work well with others and take feedback from supervisors and team members.
• Working knowledge of computers, phone systems, and basic calculator functions.
• Must be able to work as scheduled and complete required company training.
• Must be at least 18 years of age.
• Minimum three years of experience in a call center environment or customer service.
• Ability to work from 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm).
• Bilingual skills are a plus.
• Must be able to lift 10 pounds.

Responsibilities

• Resolve customer portal tickets in a timely manner and escalate to IT when necessary.
• Document tickets appropriately and respond to emails and calls.
• Assist with troubleshooting hardware and/or software issues in the office.
• Setup and install new or replacement equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed