Bilingual Customer Service, San Antonio

About the position

The Bilingual Customer Service Representative role at IBEX Global Solutions focuses on delivering exceptional customer service and sales support. The position requires fluency in both Spanish and English, and involves engaging with customers to provide solutions, negotiate service requests, and ensure a positive experience. The role is integral to maintaining customer satisfaction and loyalty, contributing to the overall success of the business.

Responsibilities

• Selling and saving products and services
• Negotiating and completing save/service order requests from customers
• Working with customers patiently, tactfully and efficiently
• Accurately computing and quoting various fees and adjustments
• Providing options to the customer based on product and service needs
• Full range of billing and collections duties
• Full range of repair resolution duties

Requirements

• Fluency in Spanish and English
• Schedule flexibility
• Experience in a customer-focused role
• Outstanding communication and listening skills
• Ability to work independently and make solid decisions
• Energetic and professional demeanor
• History of excellent work attendance
• Basic math skills, data entry skills, and sales aptitude
• High school diploma or the equivalent
• 18 years of age or older

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance