Bilingual Loan Processor

About the position

The Loan Processor is responsible for collecting, evaluating, and prioritizing the necessary elements to approve and build a loan using Federal and State regulatory guidelines. This role reports to the Loan Processing Team Lead and performs administrative tasks surrounding loan processing and does not negotiate or advise credit terms with consumers.

Responsibilities

• Determines proper documentation required based on income/employment types and loan types to verify income, employment, and other financial stipulations to ensure the customer’s ability to repay the loan.
• Works alongside retail partners and applicants to gather, monitor for accuracy and sort documents.
• Calculates and verifies income amounts to ensure provided information is accurate.
• Reviews legal documents such as deeds, tax receipts, property owner’s agreements, and purchase agreements to verify ownership of real estate.
• Processes final review of loan application and communicates completion to the closing department.
• Utilizes company and department resources to maintain knowledge of loan operations policies and procedures as well as state and federal regulations to ensure compliance in loan packages.
• Manages rapid changes in application volumes based on market demands.
• Conducts research and makes knowledgeable decisions regarding issues relating to mortgage loan processing.
• Uses time management skills to balance workload while receiving inbound calls, emails, and meetings.
• Documents detailed and descriptive notes of customer interactions in loan originations system (LOS) to support internal audits and provide appropriate customer support.
• Provides process education and expectations to customers and retail home centers using various methods of communication.
• Meets and regularly maintains department telephone availability of five and half hours.
• Responds to voicemails within 24 hours.
• Utilizes notes within LOS to communicate the status of applications and follow up with applicants and retail partners.
• Acts as the main point of contact for applicants and is expected to have a base understanding of what sister departments in originations do to deliver updates on their behalf.
• Attends training sessions, monthly and quarterly meetings for process improvements, training, and team building.
• Completes compliance training regularly through the company portal.
• Provides peer-to-peer coaching; processing works closely with other departments (closing, audit, land exam) and peer-to-peer coaching is expected and encouraged with processors and sister departments.
• Develops and maintains strong working relationships with all departments within Originations, home centers, and various other internal teams.
• Fosters a collaborative environment.
• Stays conscious of department and individual goals such as: turn time, NPS, audit scores, checklist items completed, phone response time, email response times, closing percentages, etc.

Requirements

• High School diploma or equivalent required, college preferred.
• 0-2 years related experience preferred.
• Must have strong computer skills with ability to navigate Microsoft Office Suite.
• Ability to conduct research, multitask, and quickly adjust prioritization of loan files.
• Great attention to detail, organizational skills, ability to perform under pressure while maintaining accuracy.
• Positive, resilient attitude while remaining flexible to change.
• Self-motivated and dependable.
• Ability to work in a solution oriented, team environment.
• Must have excellent written and verbal communication skills as well as phone and text etiquette.
• Willing to learn, hard-working, determined, and assertive.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Enjoy coming 'home' to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.