Bilingual Office Clerk - Spring, TX

$41,600 - $47,840/Yr

A Better Journey Therapeutic Services - Spring, TX

Part-time - Entry Level

Spring, TX

About the position

The Bilingual Office Clerk position at A Better Journey Therapeutic and Educational Services is a part-time, contract role focused on providing essential administrative support to ensure the smooth operation of the office. The clerk will handle day-to-day clerical duties, assist with client management, and contribute to the overall mission of helping clients achieve better outcomes in a supportive environment.

Responsibilities

• Answer the phone and register new clients in a courteous, efficient, and timely manner.
• Create invoices and collect payments from clients.
• Answer client inquiries and provide general administrative support to other staff members as needed.
• Assist with billing and payments, including accepting and recording client payments.
• Communicate effectively with the Program Administrator.
• Manage telephone calls professionally and efficiently.
• Process enrollments and create/manage invoices for accuracy and timeliness.
• Present and discuss the agency's programs and services to clients and prospects.
• Attend to client questions, complaints, and concerns immediately, facilitating satisfactory resolution.
• Understand and appropriately use the agency pricing system and policies.
• Support clients through service, education, and effective problem-solving.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Bilingual (English/Spanish) is required.
• Excellent knowledge of Microsoft Office packages (Teams, Word, and Excel).
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to follow through with tasks and work independently as well as in a team environment.
• Strong interpersonal skills with the ability to handle client inquiries professionally and empathetically.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with billing and invoicing processes.

Benefits

• Flexible schedule