ALLO Fiber - Greeley, CO

posted 3 months ago

Full-time - Entry Level
Greeley, CO
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Bilingual Residential Customer Experience Specialist at ALLO Communications is responsible for providing exceptional customer service to both existing and potential customers. This role involves processing orders, handling service requests, and resolving customer issues through various communication channels. The position emphasizes the importance of being people-focused and engaging in meaningful conversations to enhance customer satisfaction. The role offers a hybrid work environment, allowing flexibility in work location based on performance and approval.

Responsibilities

  • Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing billing for services rendered.
  • Complete change of service requests by opening service orders and making changes to accounts.
  • Receive and initiate calls from/to current customers reporting trouble issues.
  • Open trouble tickets and resolve service issues.
  • Respond to calls and written inquiries from potential or existing customers, addressing any questions or concerns.

Requirements

  • High school diploma or equivalent.
  • 1+ year of previous customer service experience, preferably over the phone.
  • Fluency in Spanish is required.
  • Ability to operate a computer and communicate information effectively.
  • Ability to remain stationary for extended periods.

Nice-to-haves

  • General troubleshooting ability preferred.
  • Well-spoken communicator with problem-solving skills.
  • Ability to learn and grasp new concepts and work through problems logically.
  • Self-directed and able to multitask while handling confidential information.

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Tuition reimbursement
  • Vision insurance
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