Billing Auditor I - Remote

About the position

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Globe Life is looking for a Billing Auditor I to join the team! In this role, you will be responsible for handling the incoming calls and emails from the agency offices, accounts and policy holders. You will research and use information from a variety of sources to solve complex problems, answer questions and assist business owners and bookkeepers with their invoices. This is a remote / work from home position.

Responsibilities

• Ability to communicate & explain basic account information to the customer including their billing statements.
• Aid Users with our Online Billing System.
• Have the Ability to Maintain Composure in Stressful Situations, Manage & Diffuse High-Tension Situations.
• Maintaining High Quality Customer Service.
• Must be able to Work in a Fast-Paced Environment.
• Participating in Phone Rotation.
• Research Miscellaneous Issues from Our Accounts & Agencies.
• Respond to Emails & Inquires in a Timely Manner.

Requirements

• Bilingual (Spanish/English) is a plus
• Call Center Experience (1+ years preferred).
• Customer Service Experience (2+ years preferred).
• High School Diploma or GED.
• Insurance Experience a Plus.
• Attention to Detail.
• Desire to Uphold Great Customer Service.
• Excellent Communication Skills (Written and Verbal).
• Excellent Multi-Tasking & Organizational Skills.
• Excellent Time Management.
• Proficient in Microsoft Office.
• Have the Ability to Maintain Composure in Stressful Situations, Manage & Diffuse High Tension Situations.
• Must be Self-Motivated and able to Stay on Task Even if Working from Home.
• Reliable and Punctual.
• The Ability to Work Independently and Make Logical Decisions Based on the Information Provided.

Benefits

• Competitive compensation is designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets.