Billing Operations Specialist

About the position

As a Billing Specialist, you will generate invoices; review contracts & letter of agreements; determine revenue recognition & deferred revenue for the various companies supported by the shared service office. You must ensure that all duties are carried out in line with company policies and within set time limits while providing an excellent level of service to all Informa customers and staff. This role requires excellent communication, meticulous attention to detail and practical skills and will also involve interfacing with the following teams/suppliers: Management Team, Order to Cash (O2C) Teams, Record to Report (R2R) Teams, Business Teams, External Suppliers/Customers and Shared Service Center Colleagues.

Responsibilities

• Execute the billing procedures as outlined for the various businesses & maintain quality control
• Ensure that revenue recognition is following Informa Group Policy
• Maintain special invoicing requirements by client
• Match support documentation with the invoices prior to sending to the client
• Perform daily reconciliation of revenue sources
• Monitor and reconcile the Deferred revenue account
• Assist or prepare the Unbilled Services revenue accrual
• Problem solve client issues by researching accounts and finding supporting documentation
• Assist with month-end account reconciliations
• Relationship building with client base, Informa entities, management, sales and logistics staff
• Occasional overtime and the ability to perform other duties as required by business needs

Requirements

• Thorough knowledge and understanding of Accounts Receivable processes within specific area of expertise.
• Preferred candidate will have experience with contract review & maintenance
• Excellent account reconciliation skills
• A thorough knowledge of SAP (preferable but not required)
• Good communication skills with the ability to build strong relationships with key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Maintain attention to detail and remain approachable whilst working under pressure
• Skillful in the use of internal systems
• Act with integrity, tact and diplomacy
• Ability to complete a variety of related tasks and pro-actively solve problems
• Excellent Customer Service skills
• Organized and able to meet deadlines
• Ability to be flexible within role
• Confident and highly motivated
• High School Diploma or equivalent
• Must have 2 years of Accounts Receivable experience
• Advanced skill in the Microsoft Office Suite

Benefits

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world