Biomedical Engineer (Application Consultant)

Brainlab - Houston, TX

Full-time - Entry Level

Houston, TX

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

As a Clinical Specialist at Brainlab, you will play a crucial role in enhancing the use of our Image Guided Surgery (IGS) products by conducting on-site clinical evaluations for both new and existing customers. Your primary responsibility will be to demonstrate the effective use of our products and services, thereby increasing their frequency and quality of usage in surgical settings. You will provide on-site consulting and guidance to physicians and operating room personnel, helping them evaluate options and solve problems during surgeries to maximize efficiency and product usage. This hands-on role requires you to lead installations and ensure the functionality of our products at customer sites, ensuring that all systems are operational and meet the needs of the medical staff. In addition to installation and support, you will be responsible for educating and training physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on the effective use of our surgery products and services. Your engineering expertise will be invaluable in contributing to our quality improvement processes by recommending necessary product modifications based on your observations and interactions in the field. As the primary liaison for our customers, you will maintain regular contact through site visits, assessing customer satisfaction and usage levels. Your role will also involve strategizing with the Account Manager in your region to identify customer opportunities and initiate sales projects. You will be expected to resolve product issues through detailed analysis and utilize your engineering knowledge to provide solutions. Staying updated on new developments regarding Brainlab and competitive surgery products will be essential, as will attending annual continuing education sessions to maintain your product knowledge. Additionally, you will promote our surgery products and services to surgeons at trade shows, ensuring that customer satisfaction remains a top priority throughout your engagements.

Responsibilities

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services.
• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel during surgery.
• Lead installations and establish functionality at new and existing customer sites.
• Educate/train physicians and hospital personnel on the use of surgery products and services.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Act as primary customer liaison, maintaining site visits and regular contact with customers.
• Assess customer satisfaction and usage levels, working to increase revenue via service contracts and upgrades.
• Regularly strategize with the Account Manager to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and engineering expertise.
• Keep abreast of new developments regarding Brainlab and competitive surgery products and services.
• Attend surgery continuing education annually and maintain annual product knowledge.
• Promote surgery products and services to surgeons at trade shows.
• Maximize customer satisfaction.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred.
• 1-2 years minimum customer service experience preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Benefits

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.