Biomedical Engineer II - Gilroy/San Mateo/San Jose, CA

$56,560 - $84,840/Yr

GE Healthcare

Full-time - Mid Level

Remote

Chemical Manufacturing

About the position

The Biomedical Engineer II role at GE Healthcare involves responding to service calls to evaluate, diagnose, and perform repairs and planned maintenance on complex biomedical equipment. This position is crucial for ensuring customer satisfaction through service excellence and requires both on-site work at client locations and travel between various sites in the Gilroy/San Mateo/San Jose area. The role emphasizes effective communication, technical knowledge, and adherence to safety and regulatory standards.

Responsibilities

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
• Follow and guide others regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish and engage in proactive daily communications with customers, ensuring resolution and proper follow-up, leading to customer satisfaction.
• Implement GE/customer facility contract, supporting business goals and objectives.
• Lead, instruct, and assist technicians on basic and complex repairs and resolution.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors' service delivery processes in compliance with GE policies, as instructed.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform the role of Site Leader, directing activities of fellow Biomedical Technicians assigned to the site and engaging in customer relationships.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Compliance with GEHC's standard background check, including a post-offer drug test.

Nice-to-haves

• Experience with medical equipment servicing in a healthcare environment.
• Familiarity with regulatory requirements in healthcare settings.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) plan with employee and company contribution opportunities
• Life insurance coverage
• Disability insurance coverage
• Accident insurance
• Tuition reimbursement
• Paid time off
• Performance-based incentive compensation