Biomedical Engineer (Regional Clinical Specialist) Full-time

Brainlab - Miami, FL

Full-time - Mid Level

Miami, FL

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

As a Biomedical Engineer (Regional Clinical Specialist) at Brainlab, you will play a crucial role in providing on-site consulting, guidance, and assistance to physicians and operating room personnel. Your primary responsibility will be to evaluate options and problem-solve during surgeries to maximize the efficiency and usage of Image Guided Surgery (IGS) products. This position requires a strong engineering background, as you will analyze, resolve, and repair product issues through detailed analysis and the application of your engineering expertise. In addition to technical support, you will direct and assist Radiology staff in performing necessary scans prior to surgeries. Educating and training physicians and hospital personnel—including operating staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff—on the use of IGS products and services will be a key part of your role. You will also develop and conduct training programs for hospital staff, enabling them to implement in-house training effectively. Acting as the primary customer liaison, you will maintain contact with customers, assess their satisfaction and usage levels, and work to increase revenue through the sale of spare parts, upgrades, and other services. Collaboration with the Senior Application Consultant, Area Account Manager, Key Account Manager, and Marketing Manager will be essential for market transparency, upgrade initiatives, and research and development projects. You will utilize your engineering expertise to contribute to the quality improvement process by recommending product modifications and will attend meetings and trade shows to demonstrate and promote IGS products and services. Staying updated on developments regarding Brainlab and competitive IGS products and services through ongoing training and individual research will also be part of your responsibilities. This position requires a commitment to travel, with expectations of 50% travel for the first six months, as you engage with various healthcare professionals and institutions.

Responsibilities

• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel during surgery.
• Analyze, resolve, and repair product issues using engineering expertise.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate and train physicians and hospital personnel on the use of IGS products and services.
• Develop and conduct training programs for hospital staff.
• Act as the primary customer liaison, maintaining contact and assessing satisfaction.
• Work closely with various team members on market transparency and upgrade initiatives.
• Utilize engineering expertise to recommend product modifications for quality improvement.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail-oriented, and a proven history of making independent decisions.

Nice-to-haves

• Experience in a clinical setting or with medical devices.
• Familiarity with IGS products and services.
• Strong communication and interpersonal skills.

Benefits

• Business casual environment
• Competitive compensation package
• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Matching 401k benefits