Biomedical Engineer (Regional Clinical Specialist)

Brainlab - Dayton, OH

Full-time - Entry Level

Dayton, OH

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

As a key member of the Brainlab team, you will provide on-site consulting, guidance, and assistance to physicians and operating room personnel, ensuring the effective use of Image Guided Surgery (IGS) products during surgical procedures. Your role will involve evaluating options and problem-solving in real-time to maximize the efficiency and usage of IGS technology. You will analyze, resolve, and repair product issues through detailed analysis and your engineering expertise, ensuring that the highest standards of care are maintained in the operating room. In addition to direct support during surgeries, you will direct and assist Radiology staff in performing necessary scans prior to surgery, ensuring that all imaging requirements are met. A significant part of your role will be to educate and train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on the use of IGS products and services. You will develop and conduct training programs that enable hospital staff to implement in-house training effectively. Acting as the primary customer liaison, you will maintain contact with customers, assess their satisfaction and usage levels, and work to increase revenue through the sale of spare parts, upgrades, and other services. Collaboration with the Senior Application Consultant, Area Account Manager, Key Account Manager, and Marketing Manager will be essential as you work on market transparency, upgrade initiatives, and research and development projects. You will also utilize your engineering expertise to contribute to the quality improvement process by recommending product modifications based on your observations and customer feedback. Your role will require you to attend meetings and trade shows to demonstrate and promote IGS products and services, keeping you abreast of developments regarding Brainlab and competitive IGS products through ongoing training and individual research and analysis. This position will require travel of 50% or more for the first six months, allowing you to engage directly with clients and enhance your understanding of their needs.

Responsibilities

• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel during surgery.
• Analyze, resolve, and repair product issues using engineering expertise.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate and train physicians and hospital personnel on the use of IGS products and services.
• Develop and conduct training programs for hospital staff.
• Act as the primary customer liaison, maintaining contact and assessing satisfaction.
• Work closely with various managers on market transparency and upgrade initiatives.
• Utilize engineering expertise to recommend product modifications for quality improvement.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail-oriented, and a proven history of ability to make independent decisions.

Benefits

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.